aq999com Terms and Conditions

aq999com (referred to hereinafter as the "Platform", "we" or "us") provides an online gaming and entertainment service for users in Bangladesh. These terms and conditions form a legal agreement between aq999com and its users.

By using the aq999com website or app, by creating an account, or by playing any game, you confirm that you have read, understood and accepted these terms and conditions in full. If you do not agree with any part of these terms, please do not use the platform.

The documents connected to these terms and conditions, including the Privacy Policy and the Responsible Gaming Policy, are also an integral part of this agreement.

A valid personal account is required to play games and make financial transactions on aq999com. The following terms apply at the time of account registration:

2.1 Accuracy of Information

All information provided at registration must be completely truthful, accurate and your own. Providing incorrect or false information may result in immediate account termination and forfeiture of any deposited funds.

2.2 One Account Policy

Each person may create only one account. Operating multiple accounts under the same person's name, from the same IP address, or using the same payment method is strictly prohibited.

2.3 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. Allowing a third party to use your account or sharing your account details is considered a breach of these terms.

• Use a strong password and change it regularly.
• If you notice any suspicious activity, notify our support team immediately.
• Avoid logging in from public devices or public networks.

aq999com strictly follows an age verification policy. Only persons aged 21 or older may create an account and play on this platform.

3.1 Proof of Age

We may at any time request a government-issued ID (National ID card, passport or driving licence) for age verification. Withdrawals may be put on hold until verification is complete.

3.2 Geographic Eligibility

This platform operates primarily for users in Bangladesh. Accessing the platform from countries where online gaming is legally prohibited is not allowed. It is entirely the user's responsibility to comply with the laws of their own country.

aq999com supports the most popular payment methods in Bangladesh. All financial transactions are secure and encrypted.

4.1 Deposit

• Minimum deposit amount: ৳500 (per method).
• Accepted methods: bKash, Nagad, Rocket and bank transfer.
• Deposited funds must come only from the registered user's own payment account.
• Deposits from third-party accounts are strictly prohibited.
• Deposited funds are generally added to your balance instantly.

4.2 Withdrawal

• Minimum withdrawal amount: ৳1,000.
• Withdrawal time: processing is generally completed within 5–30 minutes.
• Withdrawal requests may only be made from verified accounts.
• The withdrawal method must match the deposit method.
• Withdrawals may be restricted before bonus wagering requirements are met.

4.3 Anti-Money Laundering

aq999com is committed to preventing money laundering and terrorist financing. Additional verification may be required for unusual transactions, and the relevant authorities may be informed.

aq999com offers various bonuses and promotional offers. Each offer has its own terms, which are attached to the main terms and conditions.

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 15 times. For example:

• Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000.
• Deposit ৳32,000 or more → maximum ৳15,000 bonus → total balance ৳47,000.

5.2 General Bonus Terms

• A bonus may be received on one account only — the same person may not claim a bonus on multiple accounts.
• Bonus funds cannot be withdrawn directly before the wagering requirements are met.
• Misuse of bonus offers (bonus hunting, arbitrage betting) is a breach of these terms.
• aq999com reserves the right to change or cancel bonus offers at any time.
• Each bonus has an expiry period; expired bonuses are cancelled automatically.

5.3 VIP Program

The aq999com VIP program has 5 tiers: Bronze, Silver, Gold, Platinum and Diamond. A weekly cashback is paid at each tier. Tiers are advanced based on active play.

The following rules apply to everyone while playing on aq999com:

6.1 Fair Play Policy

aq999com uses certified random number generators (RNG) and verified game providers to ensure fair outcomes in all games. Game results are not predetermined and cannot be controlled by any strategy.

6.2 Technical Issues

If any game or betting round is left incomplete due to a server error, loss of internet connection or any other technical issue, aq999com reserves the right to settle the matter according to its own records. The information stored in those records will be considered final.

6.3 Use of Multiple Devices

The same account may be used from multiple devices. However, if multiple sessions are active at the same time, the system will automatically close the older session.

6.4 Betting Limits

Each game has its own minimum and maximum betting limits. These limits are shown on the specific game page. aq999com reserves the right to change these limits at any time.

The following activities are strictly prohibited on the aq999com platform:

• Fraudulent activity, or using software or bots to play games automatically.
• Attempting unauthorised access to game security or systems (hacking).
• Attempting to influence game outcomes by colluding with other users.
• Creating or operating an account using a false identity.
• Claiming the same bonus multiple times through multiple accounts.
• Using the platform as a vehicle for money laundering.
• Harassing, threatening or behaving inappropriately towards other users.
• Deliberately exploiting system vulnerabilities or bugs — any such vulnerability found should be reported to us immediately.

aq999com reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• Breach of any provision of these terms and conditions.
• Suspicion of fraudulent or deceptive activity.
• Provision of false or incomplete information.
• Refusal to provide documents required for verification.
• Extended inactivity (12 months or more).
• At the user's own request (self-exclusion).

8.1 Inactive Accounts

A maintenance fee may apply to accounts that have been inactive for 12 months or more. The detailed policy on inactive accounts may change, and notice will be sent to the registered email address before any change.

8.2 Self-Exclusion

As part of responsible gaming, any user may request temporary or permanent closure of their account. More information on this is available on our Responsible Gaming page.

aq999com provides gaming services for entertainment purposes. Our liability is limited in the following areas:

9.1 Service Interruption

aq999com is not responsible if the service is temporarily unavailable due to technical issues, maintenance breaks, internet connectivity problems or any other reason. We make every effort to provide uninterrupted service, but cannot guarantee 100% uptime.

9.2 Financial Loss

Gaming is an entertainment activity and all forms of betting or gaming carry a risk of financial loss. aq999com is not responsible for a user's decisions to play or for their outcomes.

9.3 Third-Party Services

aq999com is not directly responsible for the actions or errors of payment processors (bKash, Nagad, Rocket, etc.) or game providers.

aq999com takes the protection of users' personal information very seriously. Our detailed policy on data collection, use and protection is described in our Privacy Policy.

• Users' personal information is not sold to third parties.
• All data is protected by SSL encryption.
• Information is used only to improve the service and to meet legal obligations.
• Users may request to view, correct or delete their data.

For any dispute or complaint, we follow the process below:

11.1 Initial Contact

For any issue or complaint, first contact us through our 24/7 live chat support or by email. Our team will try to resolve the issue as quickly as possible.

11.2 Formal Complaint

If the issue is not resolved through initial contact, submit a formal complaint by email. The more details provided in the complaint, the faster a resolution will be possible.

11.3 Final Decision

The records and logs stored in the aq999com system will be considered the final evidence in resolving any dispute.

aq999com reserves the right to partially or fully modify these terms and conditions at any time. Regarding changes:

• Updated terms will be published on this page with a new date.
• For important changes, a notice will be sent to the registered email.
• Continued use of the platform after changes will be considered acceptance of the new terms.
• If you do not agree with the new terms, you may request to close your account.

If any clause of these terms is found inapplicable or declared invalid, the remaining clauses will remain fully in effect.